BRAND STRATEGY

Building a brand? Success comes down to one thing

Timid brands need not apply

Michelle Wiles 🪄📈

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When cosmetics brand Glossier first launched via a large subway campaign in New York City, my first thought was that this brand is going to fail.

I got it wrong. Last week, Glossier announced a Series E funding round of $80 million, pushing their total valuation $1.7 Billion.

Glossier’s 2016 subway campaign. Source: Pinterest

Why did I think that Glossier would fail?

Glossier did not fit my conception of what a beauty brand should look like. The plastic product containers, the use of emojis, the bubble wrap packaging, the non-serif and non-fussed font… None of this screamed something I want to put on my face. It didn’t have the shiny, glass, and serious aesthetic of luxury cosmetics, or the muted beige of natural ingredients.

And that is why Glossier succeeded. In a word, Glossier is distinctive.

Distinctive:

1a: marking as separate or different : serving to distinguish | the distinctive flight of the crane

b: having or giving an uncommon and appealing quality : having or giving style or distinction | a distinctive table setting| a writer with a distinctive prose style

Source: Merriam-Webster

Distinctive brands stand out. And that is a challenge these days, as every category is flooded with a wave of similarly designed direct-to-consumer brands, and advertising costs rise across Facebook and other digital platforms.

Of course, a standout positioning still has to be something people want. Glossier touched a nerve, hitting a spot of playful, fun, human style of beauty not currently on the market. Going after this positioning required insight (founder Emily Weiss knew the industry inside and out as Founder of popular beauty blog Into the Gloss) but it also required bravery to break from category norms.

This bravery is rewarded in multiple ways. For one, it captures attention. Glossier, whether I liked it or not, caught my attention with a single 2016 ad campaign.

Yesterday, I was on London’s tube, and saw the following ad for men’s brand Burton. The photo is nice. But the branding could not be more… boring. Many brands could put their logo on this ad.

This ad may see many customers, but how many will remember it?

Second, distinctiveness provides a moat. A successful brand with zero distinctive elements will quickly be copied. A brand like Glossier has claimed a space that others will find tough to copy without looking like a second rate version of the original.

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